We offer free shipping in the U.S. on orders $100+ and free, easy returns (excludes final sale and protective items like face covers). Don't be shy about emailing us to ask questions!
We've extended our free return window to 30 days. We apologize in advance for any returns delays resulting from COVID-19 quarantine.
To initiate a return and receive a prepaid return shipping label, click here or the "START A RETURN" button above. Please allow 24 hours for return requests to be processed and to receive a return shipping label via email. Requests placed after 12pm PST on a Friday, over the weekend or during a holiday closure will be processed within 24 hours of the next operating business day.
DOLAN accepts free returns for U.S. orders on goods received back to us within 30 calendar days of delivery date. All goods must be returned unworn and in perfect condition with original tags if applicable (the gift totes are yours to keep!). Please also include the order number or packing slip.
E-gift cards, Speak Up Tees, Final Sale, most Protective Essentials items and donations to The Laundry Truck LA are non-refundable.
Returns received after 30 days will incur a $15 restocking fee deducted from your refund. Returns are not accepted after 45 days. Packages received after 45 days will be returned to the address listed on the order. Please allow 7 days transit time.
Returns are usually processed within 5 business days of receipt but we may need extra time during quarantine operations. Please allow an additional 3 to 5 business days for your refund (returned items less any shipping costs) to post to your credit card. All refunds will be given in the same method as original payment.
Please note that we do not accept liability for shipping loss or damage of returned goods.
If there was a mistake on the part of DOLAN or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Because we are working as quickly as possible to fulfill orders, we are unable to revise or cancel an order after it has been placed. Refused packages are subject to a restocking fee.
EXCHANGES
DOLAN does not hold items for exchange. If you'd like to make an exchange, please return your original item(s) for a full refund, less shipping, and place a new order.
FINAL SALE
FINAL SALE items are not eligible for return. This includes e-gift cards, items marked final sale, face covers, and donations. Final sale product returned back to DOLAN without an approved return request will be sent back to the address on the order.
INTERNATIONAL RETURNS
DOLAN also offers easy returns on international orders! International returns must be postmarked to DOLAN within 30 days of customer delivery. You will be refunded the amount of your order less all shipping costs. Any duties and taxes paid are nonrefundable.
