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FAQs: DOLAN PROTECTIVE FACE COVERS

Our goal in making protective face covers is flattening the curve and keeping our loved ones and your loved ones as safe as we can. The situation is constantly evolving, but here are some FAQs and hopefully this helps! Your support means the world to us, but more than ANYTHING - we want you guys to be safe.

Are these as good as an N95?

Nothing is as effective as a properly fit N95, but let's save those for the medical workers, because if we've learned anything in this, it's that the folks working on the front lines of healthcare are grossly under supplied for tackling this virus. These face covers are made from two plies of fabric: the outer is one of our beautiful fabrics we use to make clothes and the lining is a compact cotton/poly fabric. Bandanas are made from 2 plies of the same fabric. Our face covers are not medical grade, but they do provide some level of protection. They have an opening so that you *could* insert a filter if you wanted to.

What filter should we use?    

The short answer is we don't know and we are very cautious to recommend anything. We have no scientific way of measuring the efficacy ourselves, but we are looking for research to support any filter we attempt to offer. The bottom line is that some sort of barrier on your nose and mouth is better than no barrier so buy or make yourself a face covering! 

When will I receive my FACE COVER?

We are working as fast as we can, we know they are urgent! The good news is we now estimate just 1-2 business days to ship new orders (excludes pre-orders), plus transportation (also applies to orders with expedited shipping). Please also expect COVID-19 delays from shipping couriers at this time, which are out of our control. Trust us, making face covers and hospital gowns are the only things we are producing right now. We know you all need them - thank you so much for bearing with us! 

PACKAGE MARKED DELIVERED BUT CAN'T FIND IT?

Please allow an extra day or two for your package to turn up (for some reason some USPS packages are being marked delivered prior to actual delivery). If it still doesn't arrive, please file a claim with USPS here: https://www.usps.com/help/claims.htm or contact Route using the instructions they've emailed you if you purchased Route shipping insurance on your order (if you can't find your email from Route, contact seth@route.com).

Why are these $10-$35?  I can make my own for less.

We fully support people making them at home! That is a great and cost effective option. Our face covers are $10-$15 and bandanas are $30-$35, which includes one for you and one that we will donate to one of the thousands of people that have written to us who need to cover their N95s or to protect their immune compromised child that needs to go in for shots each week. The production of these face covers has also enabled us to get some of our employees back to work, which has been really amazing. Please just know that we are not in this to make money. We just want to get through this so we can continue doing what we do best.

Can I specify the color or pattern choice for my face cover? 

Because we are using remnants, neutral face covers are assorted, in other words, we cannot guarantee the availability of any specific fabric. Neutral might include options like grey solid or a neutral stripe like navy in grey. Orders with multiples may receive multiples of the same color. 5 packs are all one shade of heather grey.

This does not apply to our bandanas or colorful face covers since you can now pre-select your print or color.

What if my FACE COVER is too big?

We recommend washing on hot and putting in the dryer to shrink it a bit.

Can I pickup my order?

At this time, we are not able to accommodate order pickups.

Where are donations going?

Right now we have a list of donation requests from hospitals, individuals in need, and other charitable organizations that we are fulfilling as we can. As of writing this, we have donated 50,000 face covers and the number continues to grow each week!


DOLAN's protective face covers cannot be discounted, returned or refunded.